1First Time: Create Your Workspace
DealDeskCoach gives you the tools — the appointment calendar, the forms, the reminders— the calendar, the deal log, the forms. Your own workspace file is where your saved information actually lives. It's a single file that stays on your computer — never on DealDeskCoach's own computers, never sent anywhere. You choose where it's kept, the same way you'd choose where to save a Word document or a spreadsheet.
- Click Create My Workspace.
- Your browser opens its own save window — this looks a little different on every computer, but it always asks two things: where to put the file, and what to call it.
Your browser's own "Save As" window appears here. It is not part of DealDeskCoach — it's the same window your computer shows any time you save a file from any program, so it can't be captured in a screenshot ahead of time. Expect a folder list on the left and a file name box at the bottom.
- Pick a folder you'll remember — a spot like Documents or Desktop works well. Avoid a folder that gets cleaned out automatically, like a Downloads folder someone regularly empties.
- Give the file a name you'll recognize later, for example Anytown Motors Appointments. Leave the ending your computer adds after the name — the part like
.json — exactly as it is. That ending is what tells DealDeskCoach it's looking at the right kind of file; changing it can stop the file from opening correctly later.
- Click Save in that window. You're back in DealDeskCoach, and your new workspace is open and empty, ready to use.
Nothing about this file ever goes to DealDeskCoach's servers. It's yours, it stays on your device, and you could open it, move it, or delete it the same way you would any other file on your computer.
2Understand the Two Save Buttons
Save Entry adds the appointment to your open calendar.
Save My Workspace saves your updated calendar into your file.
Save Deal adds the deal to your open calendar.
Save My Workspace saves your updated calendar into your file.
These do two different jobs, and mixing them up is the single most common way people think they've saved something when they haven't:
- Save Entry is on the form when you're adding or editing one appointment. It puts that appointment on the calendar you're looking at — on your screen, right now.
- Save Deal is on the form when you're logging one deal. It puts that deal on the calendar you're looking at — on your screen, right now.
- Save My Workspace is the button in the toolbar at the top. It takes everything currently on your screen — everything you've added since you opened this workspace — and writes all of it into your file.
Closing the tab or the browser after using only Save EntrySave Deal — without also clicking Save My Workspace — means whatever you added only ever existed on your screen. It never made it into the file, and it will be gone.
4Return Another Day
- Open DealDeskCoach and log in as you normally would.
- Click Open My Workspace.
- Your browser's own file window opens — the same kind of window you saw in Section 1. Find and select the file you saved before, then confirm.
- Check that your information is actually there before you start working.
A saved appointment ("Z-Test") showing up on the calendar right after reopening the file — the same file, picked up right where it was left.
The equivalent for the F&I Desk looks the same in principle — open your file, and whatever you logged and saved before is sitting right there on the calendar or in Objections, Follow-ups, or Contracts outstanding.
About "unsaved work found"
Sometimes, when you open DealDeskCoach, it may mention a recovery copy from your browser. This is not the same thing as your saved file, and finding one is not proof anything was ever actually saved. It's a safety net your browser keeps in case a tab closed by accident before you got to click Save My Workspace — useful for recovering something you nearly lost, but it's never a substitute for actually saving. Always confirm the real, saved file is what you're working from.
5Allow File Updates
The first time you open a file in a browser that supports it, that browser may ask your permission before letting DealDeskCoach update it directly. This is your browser protecting you — it wants your yes before any website writes to a file on your computer.
Your browser's own permission window appears here, usually a small prompt asking something like "Allow DealDeskCoach to edit [your file name]?" Exactly how it looks depends on your browser.
This permission only ever applies to the one specific file you picked. It doesn't give DealDeskCoach access to any other file, or to your computer generally.
- If your browser asks, click Allow (wording varies by browser).
- If it doesn't ask, or if you clicked something else by mistake, look for a Grant Write Access button that appears in the toolbar.
- Click it, and answer the browser's prompt the same way.
If you say no, or the prompt doesn't appear, DealDeskCoach does not silently update your file anyway. Instead, Save My Workspace switches to downloading a fresh copy each time instead — see Section 6 for exactly what that means and how to work with it.
6When Saving Downloads a New Copy
Not every browser can update a file in place. When yours can't — or when it hasn't been given permission yet — you'll see this instead:
This browser saves a new copy instead of updating your original file.
- Click Save My Workspace (or Download Backup) as usual.
- Your browser downloads a new file, typically into a Downloads folder.
- Next time you want to keep working, use Open My Workspace and pick the newest downloaded copy — not the original file from Section 1.
"Download started" is not the same as "your file was updated." A download only tells you your browser began saving a new file — it doesn't confirm where you kept it, or that you'll use the right one next time. Older copies sitting in your Downloads folder stay exactly as old as they were when they were made — they never catch up on their own. If you keep several copies, the newest file name (or the one with the latest date) is the one with your latest work.
Not every browser needs to work this way — some can update your original file directly, as shown in Sections 3 and 5. If yours can, that's simpler and there's nothing further to do here.
7Troubleshooting
I can't find my file
Check the folder you chose in Section 1 first — commonly Documents or Desktop. If you've saved more than once, also check your Downloads folder for newer copies (see Section 6). Your computer's own file search (Spotlight on a Mac, the taskbar search on Windows) can search by the name you gave it in Section 1.
My latest changes are missing
This almost always means Save My Workspace wasn't clicked after the last change, or a download landed in a different, older copy than the one you reopened. Check the status line for "Unsaved changes" before you assume anything is actually lost, and check Section 6 if your browser downloads copies instead of updating one file.
Write permission was denied
Nothing is broken. DealDeskCoach falls back to downloading a copy each time you save (Section 6) — a valid, working way to use the tool, just with an extra step. If you'd rather have it update the file directly, use Grant Write Access from the toolbar and allow it when your browser asks (Section 5).
I have several downloaded copies
Use the one with the newest date or highest number in its file name — browsers often add "(1)", "(2)", and so on automatically. Once you've confirmed which one is current, you can delete the older ones to avoid confusion, the same as tidying up any other downloads.
I switched browsers or devices
Your workspace file itself works anywhere — copy or move it to the new browser or device (a USB drive, email-to-yourself, or a cloud folder all work) and use Open My Workspace there. What doesn't carry over automatically is the browser's own permission and its recovery copy — expect to be asked for permission again on the new browser, and don't expect a recovery copy to appear on a device that never had one.
I cleared browser data
Clearing your browser's data removes its temporary recovery copy and its memory of having permission to update your file — it does not touch your actual workspace file, which lives separately wherever you saved it. Use Open My Workspace to reconnect to that same file; you may be asked for permission again.
A prompt asks to attach the file to an AI assistant
Some browsers or browser extensions add their own AI features that may offer to read or attach a file you're opening. This is not a DealDeskCoach feature and DealDeskCoach never asks for this. Cancel that specific prompt and continue opening your file normally in DealDeskCoach. If it keeps happening, try opening DealDeskCoach in a plain, standalone browser window without that extension or assistant feature turned on. Don't send or upload your workspace file anywhere, including to DealDeskCoach support — nobody here needs it, and it may contain information you don't want to hand off.
8Backup, Privacy, and Shared Computers
Where things live: your working file is wherever you saved it in Section 1 — a real file on your computer, exactly like a Word document or a spreadsheet. Separately, your browser keeps a small, temporary recovery copy of whatever you're actively working on, purely so an accidental tab close doesn't lose your last few minutes of changes. That recovery copy is not encrypted, and it is not hidden from anyone else who can use this device or this browser profile.
Clear Local Workspace Data
This button removes that temporary recovery copy from this browser, and closes the workspace you currently have open in this tab.
It does not touch, move, or delete your actual workspace file. That file is untouched on your computer — you'd need to delete it yourself, the same way you'd delete any other file, if you ever wanted it gone.
On a shared or public computer, click Clear Local Workspace Data before you walk away, and sign out. That clears what this browser remembers, without needing your own file at all.
About syncing
DealDeskCoach does not sync your workspace file between devices on its own — there's no DealDeskCoach server copy to sync from. If you chose to save your file inside a folder that a service like iCloud Drive, OneDrive, Google Drive, or Dropbox already syncs, that service may sync it for you, the same way it would sync any other file you put there — that's between you and that provider, not something DealDeskCoach controls or is aware of.
Getting help without leaving the page
Look for the ? Workspace Help button next to the status line — it's always there once you're working in the tool, not just something that pops up once and disappears.
Clicking it offers two things: a short guided walkthrough you can step through with Back, Next, Skip, and Replay — it uses a made-up practice entry so nothing real is at risk, and walks you through creating a workspace, adding and saving that practice entry, saving the whole workspace, and what to expect when you come back to it later — and a link straight back to this full guide, any time you want the complete version instead of the short walkthrough.